MZIGO Delivery App – Privacy Policy

Effective Date: [Insert Date]

MZIGO Delivery App (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application (“App”).

1. Information We Collect

1.1 Personal Information

• Full name
• Phone number
• Email address
• Profile photo (optional)

1.2 Delivery Information

• Pickup and delivery addresses
• Parcel details and instructions
• Order history

1.3 Payment Information

• Mobile Money transaction details (MTN MoMo, Vodafone Cash, etc.)
• Payment confirmations

We do NOT store your PIN or sensitive financial credentials.

1.4 Location Data

• Real-time GPS location for delivery tracking

1.5 Device & Usage Data

• Device type and operating system
• IP address
• App usage logs

2. How We Use Your Information

• Provide and manage delivery services
• Match customers with riders
• Process payments
• Enable real-time tracking
• Improve user experience
• Send notifications and updates
• Prevent fraud and ensure safety

3. Sharing of Information

We may share your information with:

• Delivery riders (to complete orders)
• Payment providers
• Legal authorities when required by law

We do NOT sell your personal data.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse.

5. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

• Access your data
• Request corrections
• Request account deletion
• Withdraw consent

7. Children's Privacy

This app is not intended for users under 18 years old.

8. Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page.

9. Contact Us

Email: [email protected]

10. Legal Compliance

This policy complies with the Ghana Data Protection Act, 2012 (Act 843).